Refund policy.
Failed reconstructions never charge. New subscriptions are refundable for 7 days. That's it.
Last updated September 2026
Failed reconstructions
If a reconstruction fails — the source video was unusable, the pipeline crashed, whatever the cause — you are never charged and your monthly tour allowance is restored automatically. This includes the free first tour: a failed first attempt does not consume your free credit.
The embed-ready guarantee
If we cannot return an embed-ready tour from a usable walkthrough (following the shot guide), you get a full refund on the associated purchase — no questions, no arbitration. Email hello@volumevirtual.com with the tour URL.
New subscriptions — 7 day window
Solo ($99/month) and Team ($299/month) are refundable within 7 days of the first charge, no reason required. Cancel from dashboard → Billing or email us. After 7 days the subscription simply doesn't renew.
Single tours — non-refundable once complete
The $79 single-tour purchase is refundable if the reconstruction fails or can't be delivered per the guarantee above. Once a tour is successfully rendered and hosted, the purchase is not refundable — the compute is spent and the .ply is yours to keep and download.
Hosting renewals
The $9/month per-tour hosting renewal (single-tour purchases, after the included 12 months) is refundable for the current period if you cancel within 7 days of the charge. After that it's not refundable — but you can cancel any time to stop future renewals.
Overage charges
Team-plan overages ($49 per seat, $39 per tour above the included 20/month) are refundable within 7 days of the charge if the seat or tour was added by mistake. Show us the account activity and we'll unwind it.
How to raise it
Email hello@volumevirtual.com from the address on your account. Include the workspace name, the invoice or tour URL, and what happened. We reply within one business day, always within three.
Questions about this policy? Email hello@volumevirtual.com.